Q: Do You Guys Offer Refunds?

All sales are final and non-transferable. Partial refunds will only be considered and granted under exceptional circumstances, such as customer dissatisfaction. It is important to note that buyer's remorse, unclear needs, or a decision to engage another company does not qualify as valid reasons for a refund. We are committed to completing all orders that are booked, and thus, any orders abandoned or cancelled by customers are subject to our no-refund policy. If an incorrect service is booked, customers will be issued a store credit, provided they notify us within 48 hours of the booking. Store credits granted in such cases are valid for a period of 30 business days from the date of issuance.

Question 1

What If I Don't Like My Design?

Accepted Answer

At Making A Project, we are dedicated to addressing the unique needs of each client. However, there may be instances where there is a disagreement on design requirements. ​Each project includes three complimentary revisions to help you achieve your desired vision.​ It is important to note that revisions constitute edits or changes to the existing design, not the creation of entirely new designs.

In cases where the three complimentary revisions are exceeded, additional revisions will incur a fee: $10 per revision for standard services and $20 per revision for advanced services. To facilitate an efficient revision and booking process, we request that you provide a detailed and descriptive project development form. Please also be aware that for advanced services, once designs are approved and uploaded, further revisions are not possible. Once all files are approved and delivered, only spelling errors and minor informational changes can be made.

For instance, if you purchase a website design and approve it, you will not be eligible for further revisions once the work is uploaded. If you are uncertain about your brand's requirements, booking a consultation is mandatory. Ensure that you thoroughly review what is included in your design package before proceeding with booking.

Question 2

What Files Are Included In My Design?

Accepted Answer

The Following files are included in your logo design. Making A Project will not send over PSD/AI  files for any designs. Font's will only be disclosed when purchasing a branding kit.

JPEG
SVG
PNG 
BLACK/WHITE LOGO COPY

Question 3

Can I Book In Advance ?

Accepted Answer

Making A Project doesn't allow clients to book services in advance. Clients must be prepared to book upon booking.

Question 4

How Long Do I Have To Send Over Information In Order For You To Start My Graphics?

Accepted Answer

Upon booking, all clients are required to complete their project development form according to the following timelines: 10 business days for standard services and 14 business days for advanced services. Completion of the project development form after booking is mandatory for the commencement of any services.

​Clients who do not provide the necessary information to initiate their graphics project by completing the project development form within the specified time frame may incur an inconvenience fee or risk having their order cancelled.​

For further details regarding these procedures, please refer to our abandonment policy.

Question 5

Do You Guys Offer Refunds?

Accepted Answer

All sales are final and non-transferable.​ Partial refunds will only be considered and granted under exceptional circumstances, such as customer dissatisfaction. It is important to note that buyer's remorse, unclear needs, or a decision to engage another company does not qualify as valid reasons for a refund.

We are committed to completing all orders that are booked, and thus, any orders abandoned or cancelled by customers are subject to our no-refund policy. If an incorrect service is booked, customers will be issued a store credit, provided they notify us within 48 hours of the booking.

Store credits granted in such cases are valid for a period of 30 business days from the date of issuance.

Question 6

Can you make my design like someone else's ?

Accepted Answer

Creating a project requires us to uniquely design graphics without directly replicating the work of other designers.​ We strive to develop visuals that align with a similar aesthetic while ensuring originality. Clients who present challenges to this process will be eligible for a partial refund, provided we have commenced work on their graphics, and they will be restricted from future bookings.

Frequently asked questions

What If I Don't Like My Design?

What Files Are Included In My Design?

Can I Book In Advance ?

How Long Do I Have To Send Over Information In Order For You To Start My Graphics?

Do You Guys Offer Refunds?

Can you make my design like someone else's ?

Last Updated 01/1/2025

CONTACT ME

BUSINESS HOURS

M O N D A Y - F R I D A Y
11 AM - 5 PM
SAT | Closed
SUN | Closed

CLOSED ON ALL OBSERVED HOLIDAYS

Frequently asked questions

What If I Don't Like My Design?

What Files Are Included In My Design?

Can I Book In Advance ?

How Long Do I Have To Send Over Information In Order For You To Start My Graphics?

Do You Guys Offer Refunds?

Can you make my design like someone else's ?

Last Updated 01/1/2025

CONTACT ME

BUSINESS HOURS

M O N D A Y - F R I D A Y 11 AM - 5 PM SAT | Closed SUN | Closed CLOSED ON ALL OBSERVED HOLIDAYS

M O N D A Y - F R I D A Y
11 AM - 5 PM
SAT | Closed
SUN | Closed

CLOSED ON ALL OBSERVED HOLIDAYS