The Following files are included in your logo design. Making A Project will not send over PSD/AI files for any designs. Font's will only be disclosed when purchasing a branding kit. JPEG SVG PNG BLACK/WHITE LOGO COPY

Upon booking, all clients are required to complete their project development form according to the following timelines: 10 business days for standard services and 14 business days for advanced services. Completion of the project development form after booking is mandatory for the commencement of any services. ​Clients who do not provide the necessary information to initiate their graphics project by completing the project development form within the specified time frame may incur an inconvenience fee or risk having their order cancelled.​ For further details regarding these procedures, please refer to our abandonment policy.

At Making A Project, we are dedicated to addressing the unique needs of each client. However, there may be instances where there is a disagreement on design requirements. ​Each project includes three complimentary revisions to help you achieve your desired vision.​ It is important to note that revisions constitute edits or changes to the existing design, not the creation of entirely new designs. In cases where the three complimentary revisions are exceeded, additional revisions will incur a fee: $10 per revision for standard services and $20 per revision for advanced services. To facilitate an efficient revision and booking process, we request that you provide a detailed and descriptive project development form. Please also be aware that for advanced services, once designs are approved and uploaded, further revisions are not possible. Once all files are approved and delivered, only spelling errors and minor informational changes can be made. For instance, if you purchase a website design and approve it, you will not be eligible for further revisions once the work is uploaded. If you are uncertain about your brand's requirements, booking a consultation is mandatory. Ensure that you thoroughly review what is included in your design package before proceeding with booking.

All sales are final and non-transferable.​ Partial refunds will only be considered and granted under exceptional circumstances, such as customer dissatisfaction. It is important to note that buyer's remorse, unclear needs, or a decision to engage another company does not qualify as valid reasons for a refund. We are committed to completing all orders that are booked, and thus, any orders abandoned or cancelled by customers are subject to our no-refund policy. If an incorrect service is booked, customers will be issued a store credit, provided they notify us within 48 hours of the booking. Store credits granted in such cases are valid for a period of 30 business days from the date of issuance.

Making A Project doesn't allow clients to book services in advance. Clients must be prepared to book upon booking.

Creating a project requires us to uniquely design graphics without directly replicating the work of other designers.​ We strive to develop visuals that align with a similar aesthetic while ensuring originality. Clients who present challenges to this process will be eligible for a partial refund, provided we have commenced work on their graphics, and they will be restricted from future bookings.

​Turnaround times for our services are as follows: 5 to 14 business days for standard services, which include logos, business card designs, and flyers; and 14 to 30 business days for advanced services, such as websites and product label designs.​ Please be aware that during sale periods, turnaround times might be extended due to a high volume of orders. Client communication plays a crucial role in determining the completion date of your project. The turnaround time begins once all necessary information is received to proceed with your graphics. Please also note that requesting revisions will extend the turnaround time. Orders that include a same-day rush fee but are placed outside of business hours will be expedited on the next business day. For example, if a logo is purchased with a same-day rush fee on a Sunday, it will be completed during business hours on the following Monday.

Making A Project exclusively works with high-definition or professionally captured images, as lower quality or gritty images are not conducive to effective brand representation.​ Additionally, we require logos to be submitted in PNG format; working with logos without access to their original files can degrade their quality. Please be aware that Making a Project deletes all original files after 30 days. If modifications are requested more than 24 hours after initial delivery, a fee will apply: $10 for standard services or $20 for advanced services per change. However, we remain committed to assisting clients with unsuitable logos and images by searching for viable alternatives (Ai images, and stock images). Each design project includes three free revisions; subsequent revisions incur a fee of $10 for standard services or $20 for advanced services. We encourage clients to provide specific and detailed design requests to ensure precise revisions, which should be considered edits to existing drafts, not entirely new designs. Please note that once website designs are approved for upload, no further alterations can be made. We highly recommend consultations for new clients who wish to discuss their unique needs. Making A Project adheres to strict professional policies and will not replicate designs from other designers or companies; while designs can be crafted to reflect a similar aesthetic, any requests to copy another company's design will be respectfully declined. We are committed to maintaining integrity and originality in our work, safeguarding our brand by creating unique designs.

​After purchasing your graphics, booking instructions, including the project development form, will be sent to you via email.​ If you have booked a consultation, you will receive a coupon code allowing you to purchase your products with the consultation fee deducted from your total cost. Please note that consultation coupon codes are valid for 30 days. Should you decide to book your graphic design service after 30 days, the original cost will apply. It is crucial that you provide accurate contact information during the booking process. After purchasing any of our graphic design services, you have 10 business days for standard services and 14 business days for advanced services to complete the project development form. If incorrect contact information has been provided, please reach out to us via email within one week to rectify the situation.

​To book services with Making A Project, it is essential to have a clear vision of your desired project outcome.​ This vision should encompass elements such as color schemes, layouts, images to be utilized, and other specific details. We recognize that business owners may sometimes require guidance to refine their ideas. Making A Project provides consultations at an hourly rate to assist with this process, and these consultations can be conducted via phone call, email, or text. Please note that if you miss two phone consultations, future consultations must be held via text or email. All services are non-refundable. If you choose to book with Making A Project, your consultation fee will be credited towards your service, provided the booking occurs within 30 days. For custom services not listed on our website, invoices will be issued upon project approval. Clients are required to make payment within 48 hours of receiving the invoice.

Same-day rush orders placed before 3:00 PM CST will be completed on the same day. Orders placed after this time or during closures for observed holidays will be completed on the next business day within standard business hours.

​Refunds are generally not provided, except where partial refunds have been agreed upon under special circumstances.​ A full refund will only be granted if I am unable to create or begin the project due to exceptional conditions. Please note that buyer's remorse or a decision to engage services from another company does not constitute valid grounds for a refund. Making A Project will not issue refunds to clients who do not comply with our established policies. If you have accidentally purchased the incorrect service, a store credit may be provided as a resolution. This store credit will remain valid for a period of 30 days from the date of issuance.

​Consultation credits are valid for a period of 30 days.​ These credits cannot be applied to transactions where the purchase value is equal to or less than the credit amount; for example, if your consultation credit is $50, the service chosen must exceed that value. Consultation codes are also not applicable to any sales or promotional offers. Customers who do not book their desired service within 30 days of their consultation booking will not receive a coupon code for their consultation.

​Order cancellation without a refund will occur in cases of product abandonment or ghosting.​ Product abandonment is defined as the client's failure to complete the project development form within 10 business days for standard services or 14 business days for advanced services from the booking date. Additionally, failing to respond to an update within 10 business days also constitutes abandonment. Once your order is classified under any of these categories, it is deemed abandoned. Clients wishing to resume and complete their services after order abandonment must pay an inconvenience fee to be requeued. The inconvenience fee is set at $50 for standard services and $100 for advanced services. After 30 days of abandonment, it will be assumed that your order is no longer of interest; consequently, you will not be able to rebook, and your order will be canceled without a refund.

Making A Project upholds a commitment to maintaining a professional and respectful work environment.​ A hostile work environment is characterized by behaviors such as frequent calls outside of business hours, harassment on the owner's personal social media pages, public slander, defamation of character, threats, and the use of vulgar language. Engaging in any of these actions will result in the immediate termination of services, with no further work or edits, and without a refund. Additionally, such behavior may prompt potential legal action. Clients who create a hostile work environment will be permanently banned from future bookings with Making A Project. Service updates will be communicated as they become available, and clients are kindly asked to refrain from attempting to expedite the design process. ​